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Privacy Policy for Hayes Exclusive

Trading Name of Auto Ad LTD
Last Updated: 9/5/2025

1. Who We Are

Hayes Exclusive ("we", "our", or "us") is a trading name of Auto Ad LTD, registered in England and Wales at:
44 Fonmon Crescent, Cardiff, CF5 4HE, United Kingdom

This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our services, website, or communications.

2. What Personal Data We Collect

We may collect the following categories of data:

  • Identification Information – Name, email, phone number, company name

  • Lead Information – Service interest, budget, timeframe

  • Appointment Details – Preferred date/time, communication history

  • Website Interaction Data – IP address, browser type, pages viewed

  • Payment and Billing Information – (only if applicable and processed securely via third-party platforms)

3. How We Collect Your Data

  • When you submit forms on our website or via advertising campaigns

  • When you book appointments or contact us directly

  • When you interact with automated emails or workflows

  • Through cookies and analytics on our website

4. Why We Collect Your Data

We use your personal data to:

  • Respond to your enquiries and provide services

  • Book and manage appointments

  • Send updates and relevant communication

  • Analyse service performance and improve our systems

  • Comply with legal obligations

5. Lawful Basis for Processing

Under the UK GDPR, the lawful bases we rely on include:

  • Consent – where you’ve opted into marketing communications

  • Contractual necessity – to fulfil a service or enquiry

  • Legitimate interests – such as improving our services or retargeting interested users

  • Legal obligation – where required by applicable law

6. How We Store & Protect Your Data

  • Your data is stored securely on encrypted servers and CRM systems.

  • Access is restricted to authorised personnel only.

  • We implement industry-standard safeguards to prevent unauthorised access, loss, or misuse.

7. Data Retention

We retain your data only for as long as necessary:

  • Leads and appointment data: up to 12 months post-interaction

  • Clients: up to 6 years to comply with legal/tax obligations

  • Marketing data: until you unsubscribe or request deletion

8. Sharing Your Data

We do not sell your data. We may share it only with:

  • Third-party service providers (e.g., CRM systems, marketing platforms) under strict data processing agreements

  • Business partners where you have consented

  • Legal or regulatory bodies if required

9. Your Rights Under GDPR

You have the right to:

  • Access your data

  • Correct or update inaccurate data

  • Request erasure (right to be forgotten)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent for marketing at any time

To exercise any of these rights, contact us at: regan@hayesexclusive.co.uk

10. Cookies

We use cookies to enhance your experience. You will be asked for consent on first visit. For details, see our [Cookie Policy].

11. External Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

12. Changes to This Policy

We may update this policy periodically. The latest version will always be published on our website.

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