Terms of Service | HAYES EXCLUSIVE

Thank you for your interest in these Terms and Conditions (the “Terms”) and welcome to Hayes Exclusive and our website located at www.rhlux.co.uk. These Terms constitute a legal agreement between you and us governing the use of our website and our services. We licence use of our website to you on the basis of these Terms. We do not sell our website to you, and we remain the owner of our website at all times.

ABOUT US

Hayes Exclusive is a trading name of Auto Ad LTD, registered at 44 Fonmon Crescent, Cardiff, Wales, CF5 4HE, UK (“Hayes Exclusive,” “we,” “us,” “our”).

To contact us, please email regan@hayesexclusive.co.uk, call us on +44 (0)7445125002, or write to us at the above address.

These Terms were last updated on Wednesday, 8th of May, 2025, and are the current and valid version.

TERMS OF USE

The provisions set out in these Terms govern your access to and use of our website and services and shall constitute a legally binding agreement between you and us. We may change such terms from time to time and shall notify you accordingly if we do. If you do not agree to such terms, you must not use our website.

Subject to you agreeing to abide by these Terms, we hereby grant you a revocable, non-exclusive, and non-transferable licence to use our website in accordance with these Terms.

By using our services, you agree and acknowledge that:

You have read and agree to comply with these Terms.
You are at least 18 years old.
You will ensure that all users of your account abide by these Terms.
You are responsible for maintaining the confidentiality of your account and all activities that occur under your account. We are not responsible for any loss, damage, or liabilities arising in connection with the wrongful, fraudulent, or illegal use of your account.
If you are using our website and services on behalf of a company, organisation, or other legal entity, you represent and warrant that you are authorised to bind such entity to these Terms.

We reserve the right to change, modify, suspend, or discontinue any portion of the Services, website, or any associated platforms at any time.

The following additional terms also apply to your use of our website and form part of these Terms:

Our Privacy Policy.
Our Cookie Policy.

SERVICES OFFERED

Hayes Exclusive is a marketing agency providing a range of business growth and client acquisition services, including:

Lead Generation and Qualification
Appointment Booking and CRM Integration
Email and SMS Follow-Ups
Review Request Automation
Brand Awareness and Content Strategy
Custom Workflow Creation
Consultation and Strategy Planning

We work with a variety of businesses, with special expertise in the retail and furniture industry.

UPLOADING CONTENT

By using our services, you authorise Hayes Exclusive to:

Use lead and form data for the purpose of lead qualification, scheduling, and follow-up.
Send lead and appointment data to designated recipients (e.g., retail stores) on your behalf.
Share campaign and lead performance analytics, where applicable.
Store contact information securely in compliance with UK GDPR and data protection laws.

FEES AND PAYMENT

Hayes Exclusive offers services on a retainer model, with optional performance-based incentives.

1. Monthly Retainer:

All services are subject to a standard monthly retainer agreement. The amount is set in the signed Client Agreement and varies depending on the scope of work, number of locations, and services included.

2. Performance-Based Incentives (Optional):

If agreed upon in writing, performance bonuses may apply based on predefined outcomes such as:
- Number of qualified appointments booked.
- Appointment show-up rates.
- Conversion into confirmed orders.
- Number of online reviews collected.
These are entirely optional and must be agreed via contract before any performance-based billing applies.

3. Payment Terms:

Payment is due within 7 calendar days of invoice unless stated otherwise in the agreement.
Late payments may incur an administrative fee and/or service suspension.

4. Example Ranges (for internal understanding only):

Monthly retainers typically range from £1,500–£3,500 per store depending on service scope.
Performance bonuses (if activated) may range between £25–£150 per success metric per lead, appointment, or conversion. These are negotiated on a case-by-case basis.

All services, deliverables, and terms are clearly defined in the signed Client Agreement.

INTELLECTUAL PROPERTY

All content, systems, workflows, and automations created by Hayes Exclusive remain the intellectual property of Auto Ad LTD unless otherwise stated.

You may not copy, replicate, or reuse any part of our system or documents without written permission.

All client-submitted content remains their property. Any content created by Hayes Exclusive for client campaigns may be reused for promotional or portfolio purposes unless the client explicitly opts out in writing.

LIMITATION OF LIABILITY

We are not liable for:

Any loss of revenue, opportunity, or data.
Missed appointments or lack of lead conversion.
Technical platform limitations beyond our control.

Nothing in these Terms shall limit liability for fraud or personal injury caused by negligence.

SUSPENSION OF SERVICE

We reserve the right to suspend access to any client or partner account due to:

Breach of these Terms.
Non-payment beyond the stated due date.
Abuse of platform or automation features.

GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.